Detailed Description of Goods and/or Services
Afrigetics Botanicals operates an online store in the organic and natural product industry.
Agreement of Sale
An agreement of sale between Afrigetics Botanicals and a customer is only valid once payment has been made and the company receives proof of payment. Up until this point all goods remain the property of Afrigetics Botanicals.
The sale includes the product as specified and courier fees, if selected. Customs and duties payable or due in the country of destination are excluded from the agreement and must be covered by the customer. The courier company will make contact with the customer as per details supplied for making necessary arrangements.
Subject to product availability, receipt of payment, and complete delivery information, orders will be processed within 2 working day.
All orders are dispatched via the Post Office, a courier service or international air mail. Please view details of current service provider here. A delivery being delayed, for whatever reason, is not grounds for return or refund.
You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.
Return and Refunds Policy
The provision of goods and services by Afrigetics Botanicals is subject to availability. In cases of unavailability, Afrigetics Botanicals will contact you with options.
An order can be cancelled if payment by the customer has not yet been made for the order. Once payment has been made by the customer, the order can only be cancelled before the product has been dispatched by Afrigetics Botanicals.
If a product is damaged when you receive it, you must inform Afrigetics Botanicals within one working day of receiving it, providing full details of the damage, including pictures. We will then make arrangements for a replacement product to be sent to you for our account or to refund you in full for the damaged product. The damaged product must be made available for collection.
All products are sold with a 7-day satisfaction guarantee. If you are not completely happy with a product that you received as ordered, you can contact us within 7 days of receipt with the reason(s) for dissatisfaction. If the product is in its original, sealed state we will provide return address details and reference for you to arrange the return of the product. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original, sealed state, we will refund you the value of the product. If you have opened and/or used the product and are not satisfied, we will pass your feedback onto the supplier of the product. The supplier’s remedy is then at their own discretion and Afrigetics Botanicals itself will not be held responsible for issuing a refund.
If you receive a product different to what you ordered, you must contact Afrigetics Botanicals within one working day of receiving the incorrect product with evidence of the product received. We will check our system to see whether a miss pick has occurred. If the incorrect product was dispatched, we will arrange to swap the ‘wrong’ product for the one actually ordered on our account.
Afrigetics Botanicals shall take all reasonable steps to protect the personal information of users and customers. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded here
Afrigetics Botanicals respect your privacy. This means that any and all of the personal information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will only be used to process your order, relay information to you and to provide you with the best possible service. If you have any questions, please feel free to email us (see contact us).
Payment Options Accepted
Payment may be made via PayPal.
Afrigetics Botanicals takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods to the courier company.
It is our mission that all information on this website is as accurate and up to date as possible, and that all products promoted cause no harm to our customers or the environment. However, due to the possibility of human and technical error, Afrigetics Botanicals accepts no responsibility for the accuracy or completeness of information provided on the website. Neither do we accept responsibility for any adverse reactions that any of our products may cause. While we have taken every reasonable measure to ensure that the products promoted on this website are of the highest quality and safety, the recommendations on this site are not the advice of a medical practitioner. We therefore advise the consultation of a medical practitioner if there is ever any doubt as to the use of the products.
Use of the Website
This site may be used by customers to browse the content and products and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on the site.